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Cancellation Policy
Cancellation Policy
RETURN POLICY
Last updated August 08, 2022
RETURNS & REFUND
All sales are final and no cancels or returns are accepted. This is due to the fact that every accessory is customized to your order, because we do request you to provide us with the correct measurements, based on which the accessories are made.
A return is approved only when:
- It has been 3 days since delivery
- There is evidence to support that the product was delivered to you with a defect.
On the contrary, that your return / refund was approved:
- You may expect a return pick-up in 24-48 business hours from approval.
- The refund will have deductions of the return pick-up
- Your approved refund will be processed 3 business days from when the product reached H&C warehouse.
In case of further questions concerning our return / refund policy, please write to us at brandhazelandco@gmail.com
Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+a99a775d37eb437a859f97c87d222ee6@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+a99a775d37eb437a859f97c87d222ee6@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
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